Retailers, today are facing the increasing challenges in acquiring and retaining customers. Additionally, rapidly reducing product lifecycles, increased competition and constrained space are adding to the woes of retailers.

Nova has a deep understanding in retail systems that are backed by key support processes such as data exchange, sales processing, goods replenishment as well as environment and availability monitoring and troubleshooting.

Nova is committed to provide its customers with solutions and services that address strategic and operational challenges, align technology with business goals, reduce costs and improve margins and overall strengthen their competitive advantage. Our experts work in collaboration with your team to identify, isolate and solve your organization's challenges. By working with leading retailers, across the emerging markets, we have garnered priceless understanding of the industry's challenges and emerging issues. Our service delivery is tightly integrated and empower you to positively impact the ROI from your IT investments.

According to the particularity nature of the retail industry, Nova provide 7/24 emergency support. Anytime, anywhere, once clients meet problems, Nova will provide the solution at the first time ensure the stores run properly without any worry.

We provide supporting for all scopes of your business including Head office, Stores, Back office and

Warehouse which including:

  • Support for any retail application but specializing in LS-retail,Retail Pro, Cegid Winshop.

  • Support for infrastructure for Head office or IDC devices, such as VPN, Server, and IP Phone.

  • Level 0 to Level 2 helpdesk support 3rd party supplier communication and management.

  • Popular POS support.

  • ERP/CRM Application support and management.

  • Server support and management.

  • Network support and management.

  • Database support and management.

Retail IT Services