Force on your core business, we take care of the rest

Technology is becoming a very important aspect of your business, it's critical to the day-to-day operations and to company strategic direction. With over 10 years experiences of IT services for top 500 enterprises and SMEs, we've partnered with our customers to offer economical, flexible solutions to IT support and management. Whether you're stressing over IT decisions, or just want to focus on your core business, Nova can take the worry and stress out by providing a complete IT outsourcing services.

Nova SLA offers more than you're expecting

  • Dedicated Team - Nova provides a dedicated support team to provide professional IT services.

  • Response Time - If it's an emergency, we will get you in touch timely which has pre-defined in our SLA.

  • No Trip Costs - We'll waive trip charges and come on-site whenever neededat no additional cost.

  • Monthly Charges - For a reasonable monthly fee, you can budget upfront to cover nearly all your IT support costs.

Reduce the IT pressure, lower the risks.

Nova offers a rich portfolio of IT solutions to any company who is seeking not just a vendor, but a valuable extension of the IT organization. With chosen our services, it will greatly reduce the IT pressures and costs. You won't need to worry about the staffs' loss, employment risks, limitation of technology any more.

Multi support means, flexible IT solutions

Nova delivers a host of flexible helpdesk support solutions to choose from based on your needs suchas regular, out of hours, part-time, emergency support. We offer multi-channel(phone, web, e-mail and chat based) helpdesk services for local. We use the most advanced and latest Helpdesk system to manage and control our services quality.

ITIL best practices Helpdesk System

  • Single-point of contact.

  • Reduction in overall operational costs by up to 30%.

  • High quality solutions delivered in accordance with ITIL best practices.

  • Flexible helpdesk support method: phone-support, mail-support,remote-support, online chat-support, onsite support etc.

  • Professional Tracking and reporting systems.

Managed IT Services